Frequently Asked Questions
Everything you need to know about your favorite boots and accessories.
How do I determine my correct size in boots?
Most of our boots use Australian/UK sizing. We recommend referring to our comprehensive size guide on each product page or visiting us in-store for a professional fitting to ensure the perfect heel-to-toe match.
What is your return policy for online orders?
We offer a 30-day return policy for unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within Australia usually takes 3-7 business days, while express options are available at checkout for faster delivery.
Do you offer a warranty on your footwear?
Yes, all our footwear is backed by a manufacturer's warranty against defects in materials and workmanship. This typically covers the product for up to six months from the date of purchase.
How should I care for my leather boots?
To extend the life of your boots, we recommend regular cleaning with a damp cloth followed by the application of a high-quality leather conditioner or water-proofing spray specifically designed for the type of leather.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay for your convenience.